Description
A critical role that procurement practitioners serve is benefitting a procurement entity through optimal communication with clients. Practitioners must understand how to build trust and ensure clarity among stakeholders.
Objectives
In order to successfully earn a digital badge, learners must:
- Identify strategies to build trust and credibility with internal clients.
- Demonstrate emotional intelligence effectively manage difficult situations.
- Demonstrate active listening and questioning techniques to clearly understand client needs.
- Recognize formal and informal power structures
- Identify meeting preparation strategies.
- Select appropriate communication methods to ensure clarity among the stakeholders.
- Identify techniques to resolve conflict among stakeholders.
- Appropriately respond to client questions, requests, and issues.
Intended Audience
Designed to promote applicable experiences for practitioners working in the public sector, NIGP’s Pathways competency courses empower learners with the ready-to-implement actions they need to succeed in public procurement. This introductory course is designed for:
- Public procurement and central warehouse professionals who serve as assistants, coordinators, buyers, or equivalent functions within their respective entities.
- Non-procurement managers and supervisors who are responsible for either the procurement function or staff who provide procurement functions under delegated authority.
- Professionals who are employed by governing entities and special authorities (such as K-12 and higher education, publicly-owned utilities, transportation providers, and other publicly-funded or created organizations) that either serve within or manage the procurement function.
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Suppliers or representatives of suppliers seeking to understand the public procurement function from a holistic level, including the policies, standards, and procedures by which public entities must function.
Virtual Instructor-Led
In-Person